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American Specialty Health

Engaged Employer

American Specialty Health reviews

Terrible - CUSTOMER SERVICE REPRESENTATIVE I & II American Specialty Health Employee Review

1.0
Nov 2, 2016
Customer service representative i & ii
Recommend
CEO approval
Business Outlook

Pros

More Company Holidays than other companies. Cafe is decent. There aren't too many positives about this company. There is a 20 word requirement for this section so I am meeting the requirement.

Cons

This company doesn't value education. Pay is extremely low for the amount of work they hold you responsible for. The CSS department management is vindictive and fake. They will seem nice to your face but say bad things about you to other members of leadership. Numerous agents that have worked in the CSS department have been "black listed" from earning promotions even though they were well deserving. Management will only promote/allow department transfers if it benefits them. For example, a CSS supervisor was allowed to transfer to CSF as because they challenged CSS management ideas. Extremely negative vibe from the agents. People are constantly leaving the department. Additionally the CEO is egotistical. Hundreds of photos posted in the main floor of himself and the company.

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American Specialty Health Response
9y
Hello, Thank you for taking the time to review your experience working at American Specialty Health (ASH). We are sorry to hear you did not have a positive experience. ASH does value the education of our employees. We offer benefits such as tuition reimbursement and educational opportunities through our ASH University courses. In addition, we conduct compensation analysis of our total reward package at ASH including salaries, benefits and other offerings. If you’d like to include feedback that you might not have provided in your exit interview, please contact us at HRhelp@ashn.com. Thank you!

Explore other reviews about American Specialty Health

5.0
Jul 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good work life balance, the company always promotes from within, leadership cares about their teams

Cons

It would be nice to have earlier hours for people in CST and EST

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American Specialty Health Response
6d
Thank you for your ongoing service to ASH. We’re pleased that you enjoy the balance that the remote-first work environment at ASH offers. Supporting employee growth is a priority for us, and we’re proud to see an average of 16% of our employees promoted last year, compared to the national average of 8%. We also acknowledge employee contributions through annual merit increases for eligible employees and a performance recognition program. We appreciate your feedback on offering flexible work hours and invite you to share additional details with your leadership team.
2.0
Jun 19, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work From Home and Make Up Time

Cons

Favoritism, unproductive environment. The department I worked in had a QA who belittled people in the position they just got hired from. I mean said some really hateful things. One of the worst mistakes I made was wanting to learn more and applying for a position. The role paid $15 per hour and I lost every single merit increase I’d ever earned. I liked learning this new role but put myself into debt financially at home for it and now I’m no longer here because somewhere else offered me better money for the same job. There needs to be more improvement on the micromanaging, the culture, the PAY (I don’t care what the company’s research says, the job postings by similar companies say something different). This could be an awesome place to work but the pay and some of the people need to be reviewed. It was like a mean girl club where I was and it’s unproductive and not inclusive to people who are new making a few mistakes and still learning. A good portion of the supervisors are checked out and have no idea how to help you. They just show up because they get paid to be there for maybe 4-5 hours per day. This place needs to come together and needs to actually read the bad reviews and believe them and just focus on improving. Things can get better, the first step is acknowledgement that it’s not perfect.

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American Specialty Health Response
3w
We’re glad to hear you valued the flexibility of working for a remote-first company. At the same time, we’re sorry to hear you didn’t enjoy your experience at ASH. We value a respectful, inclusive environment and welcome opportunities to learn from employee feedback. Please send us an email to hr@ashn.com with more details so we can share your feedback with our department leaders. As a national specialty health organization serving more than 62 million members, our quality assurance requirements are in place to ensure safety, accuracy, and quality member experiences. To stay competitive in the job market, we review market data and are committed to rewarding and promoting our employees. We appreciate you taking the time to share your feedback and wish you the best in your future endeavors.
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