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American Specialty Health

Engaged Employer

"Just Say No" and walk away ... - Customer Service Representative American Specialty Health Employee Review

1.0
Dec 9, 2017
Recommend
CEO approval
Business Outlook

Pros

Weekends and Holidays Off, Casual Dress Code, Not Much Else

Cons

Multiple starting with highly Insane Micromanagement. Setting up call standards and call metrics that are not at all realistic considering the nature of the calls you have to take. Workers often disrespected my management, constantly threatened with PIPs, Terminations, that you can replaced by a temp or someone walking down the street. One manager in particular (to give an example) is a manipulative sociopath who constantly berates you, sometimes in front of other employees are even the entire call center floor. Her Manager is just a stooge who enables her. CEO clearly takes care of his own which includes maybe less than five percent of all employees (you do get an end of year bonus, but that's generally something the company can write off). When speaking at meetings he does not even talk to us as much as he talks at you. You share a floor with people who earn double what you make or more and none of them treat you with any level respect or dignity. It's sad really. On top of all that if you Google this company's name and add the world "Lawsuits" after the same watch the pages fill up. This company has been a plaintiff in multiple suits for not paying out or denying claims to "Members" or practitioners. Check their BBB page too, somehow they have a B+ rating when every single review is negative (How that have a B+ Rating is beyond me). Why DA's in many states are not looking into ASH's (in some cases) unethical and highly questionable business practices is beyond me and most others. Admittedly when I got to the company I had already heard a number of horror stories about ASH but chose to look past them and see for myself. After 4 years I can tell you unequivocally that every single horror story about this company is not only true but verifiable by more than a few people who have gone thru here or are still here. Advancement is non-existent unless you either get in well with the select few "right people" or know the CEO or at least VP. Also the health coaches are grossly underpaid, overworked and usually leave within a year or two anyways. If you are thinking of a career at ASH just stop now. Don't bother. Find another company to apply to instead (unless you are that desperate of a job (and I mean really desperate). You can do better that this company. If you get an offer from ASH and get another from another company, ASH is the throw away. The years I spent here I can never get back. I've moved on since I left. But do yourself a favor, simply stay away from ASH.

Explore other reviews about American Specialty Health

5.0
Jul 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good work life balance, the company always promotes from within, leadership cares about their teams

Cons

It would be nice to have earlier hours for people in CST and EST

avatar
American Specialty Health Response
6d
Thank you for your ongoing service to ASH. We’re pleased that you enjoy the balance that the remote-first work environment at ASH offers. Supporting employee growth is a priority for us, and we’re proud to see an average of 16% of our employees promoted last year, compared to the national average of 8%. We also acknowledge employee contributions through annual merit increases for eligible employees and a performance recognition program. We appreciate your feedback on offering flexible work hours and invite you to share additional details with your leadership team.
2.0
Jun 19, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work From Home and Make Up Time

Cons

Favoritism, unproductive environment. The department I worked in had a QA who belittled people in the position they just got hired from. I mean said some really hateful things. One of the worst mistakes I made was wanting to learn more and applying for a position. The role paid $15 per hour and I lost every single merit increase I’d ever earned. I liked learning this new role but put myself into debt financially at home for it and now I’m no longer here because somewhere else offered me better money for the same job. There needs to be more improvement on the micromanaging, the culture, the PAY (I don’t care what the company’s research says, the job postings by similar companies say something different). This could be an awesome place to work but the pay and some of the people need to be reviewed. It was like a mean girl club where I was and it’s unproductive and not inclusive to people who are new making a few mistakes and still learning. A good portion of the supervisors are checked out and have no idea how to help you. They just show up because they get paid to be there for maybe 4-5 hours per day. This place needs to come together and needs to actually read the bad reviews and believe them and just focus on improving. Things can get better, the first step is acknowledgement that it’s not perfect.

avatar
American Specialty Health Response
3w
We’re glad to hear you valued the flexibility of working for a remote-first company. At the same time, we’re sorry to hear you didn’t enjoy your experience at ASH. We value a respectful, inclusive environment and welcome opportunities to learn from employee feedback. Please send us an email to hr@ashn.com with more details so we can share your feedback with our department leaders. As a national specialty health organization serving more than 62 million members, our quality assurance requirements are in place to ensure safety, accuracy, and quality member experiences. To stay competitive in the job market, we review market data and are committed to rewarding and promoting our employees. We appreciate you taking the time to share your feedback and wish you the best in your future endeavors.
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