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American Specialty Health

Engaged Employer

Garbage Company - Customer Service Representative American Specialty Health Employee Review

1.0
Jan 10, 2022
Recommend
CEO approval
Business Outlook

Pros

None. The only good thing was that it was work from home.

Cons

Lets see where to begin. I was discriminated against for mental disabilities by my supervisor who was gaslighting me and attempting to write me up for protected areas pertaining to my disability. I went to HR regarding the Americans with Disability Act, or ADA act, a federal protectection set in place to keep me safe from this woman, got a new round of training, and attempted to get a new supe to get away from this woman, and was denied. They were ok with getting me into training a total of THREE times, but they refused to get me a new supe, which was all I really wanted so I wouldnt be targeted for having a disability. Upon getting placed in a second round of training with some people from my prior class, I found that unlike my prior trainer, who was lazy and let people sleep on the job or go AFK, this one was rude, and dictitorial in her teaching. She required people answer her in 30 seconds or she fired them. She required that people turn their cams on constantly, she mocked me for having ADA protection. She was a total tyrant and super rude. Upon 2 days in, 2 of the people from my prior group quit, including a pregnant woman who was so stressed out about this tyrants mannerisms she was worried, which she confided in me and gave me consent to talk about, that she would go into premature labor. She quit as this trainer didnt bother at all to give her any days off to go see her doctors, appointments she already had approved by HR. I worked with HR again to get a THIRD training class, and a temp leave, which made it hard to pay my bills as they refused to pay me during these leaves, and after all this frustration this company gave me, after all the discrimination, the HR people, who never were there when I needed them, would never return a phone call but for the next day and could only slot in like 30 mins in appointments to talk to me, fired me the very next day prior to me starting my job again for "iNApRoPriAtE bEhaViOr". Aka, getting frustrated about my trainer and my supe. Well of course, a trainer is a teacher, and is supposed to HELP GUIDE YOU. They are supposed to help TEACH you. Not to wave their power banner around to flex on you. Apparently according to ASH, they can discriminate against you for months, gaslight you into getting upset about it, document it, and then use it against you to wrongfully terminate you. I am glad I collected evidence of this harassment, as my lawyer will be very happy to see all of it. Do NOT work here.

Explore other reviews about American Specialty Health

5.0
Jul 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good work life balance, the company always promotes from within, leadership cares about their teams

Cons

It would be nice to have earlier hours for people in CST and EST

avatar
American Specialty Health Response
6d
Thank you for your ongoing service to ASH. We’re pleased that you enjoy the balance that the remote-first work environment at ASH offers. Supporting employee growth is a priority for us, and we’re proud to see an average of 16% of our employees promoted last year, compared to the national average of 8%. We also acknowledge employee contributions through annual merit increases for eligible employees and a performance recognition program. We appreciate your feedback on offering flexible work hours and invite you to share additional details with your leadership team.
2.0
Jun 19, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work From Home and Make Up Time

Cons

Favoritism, unproductive environment. The department I worked in had a QA who belittled people in the position they just got hired from. I mean said some really hateful things. One of the worst mistakes I made was wanting to learn more and applying for a position. The role paid $15 per hour and I lost every single merit increase I’d ever earned. I liked learning this new role but put myself into debt financially at home for it and now I’m no longer here because somewhere else offered me better money for the same job. There needs to be more improvement on the micromanaging, the culture, the PAY (I don’t care what the company’s research says, the job postings by similar companies say something different). This could be an awesome place to work but the pay and some of the people need to be reviewed. It was like a mean girl club where I was and it’s unproductive and not inclusive to people who are new making a few mistakes and still learning. A good portion of the supervisors are checked out and have no idea how to help you. They just show up because they get paid to be there for maybe 4-5 hours per day. This place needs to come together and needs to actually read the bad reviews and believe them and just focus on improving. Things can get better, the first step is acknowledgement that it’s not perfect.

avatar
American Specialty Health Response
3w
We’re glad to hear you valued the flexibility of working for a remote-first company. At the same time, we’re sorry to hear you didn’t enjoy your experience at ASH. We value a respectful, inclusive environment and welcome opportunities to learn from employee feedback. Please send us an email to hr@ashn.com with more details so we can share your feedback with our department leaders. As a national specialty health organization serving more than 62 million members, our quality assurance requirements are in place to ensure safety, accuracy, and quality member experiences. To stay competitive in the job market, we review market data and are committed to rewarding and promoting our employees. We appreciate you taking the time to share your feedback and wish you the best in your future endeavors.
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