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American Specialty Health

Engaged Employer

Heart is in the right place, but needs some polish. - Software Engineer American Specialty Health Employee Review

3.0
Apr 11, 2023
Recommend
CEO approval
Business Outlook

Pros

Happy with my Salary. Work life balance is great. Permanent Remote Work. Generally friendly atmosphere.

Cons

Terrible agile implementation. It's basically "big up-front design" waterfall methodology with a task board (that is misused as a time tracking tool, yay!). Meeting happy environment that ties up technical folks for more than 50% of the day. Most of the meetings are mass-mailed to folks that dont really need to be there, or "corporate rah-rah" type meetings. As someone else mentioned, there is no real sense of teamwork here. There is a very strong "Get my stuff done and throw it over the wall" mentality here that is pervasive throughout the technical organization. Be prepared to spend a lot of time twiddling your thumbs and waiting. This happens on a inter and intra team level. You can see this manifest itself with the behavior of coworkers. Many people will be AWOL for hours or even days at a time before you get some sort of response to a message. My current record is 9 days before getting a response to a chat message. The corporate culture is also very averse to any sort of decision making. Business folks generally do not know what on earth they want, and wantonly defer decision making to technical team members. Technical people are generally afraid to make these types of decisions and get caught in "analysis paralysis" mode. There is an economy here of creating value around the Illusion of work, rather than actually generating things of value. For example, there is a huge emphasis on scheduling meetings, creating flow diagrams and documentation (most of which nobody will ever read) in lieu of creating actual working software. None of this activity has any intrinsic value, but generally speaking it's something to do within a "hurry up and wait" type of environment. The architecture of most systems is completely backwards. Most of the websites are constructed out of a smattering of disparate components controlled by multiple teams. On the surface, this is a good thing. However, the components are generally not well isolated from one another, and require the teams that integrate said components to have deep knowledge of how the components work in order to use them. In other words, most of the time you have to know the intricacies of how the engine works before you are able to drive the car. Lastly, folks here generally do *not* like being questioned or challenged. Candor is unappreciated. If you speak up about any of the above - you will likely be labeled as a "squeaky wheel" and have difficulty getting raises / promotions etc. Quietly accepting mediocrity will get you places, however.

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American Specialty Health Response
3y
I understand that you're frustrated with how some things work in ASHTech. It sounds like there are certain key issues causing you to be concerned. I admit that I also sometimes feel that change can be frustratingly slow. But you’ve been with our team for a while, so I’m encouraged that some things are working for you here. Since you seem to care deeply about these issues, I would like to invite you to be a positive force for change by working with your supervisor to suggest some key actions you’d like to see change, and then modeling the behaviors you describe here and that you would like to see in others. If you feel your direct leadership isn’t receptive, please reach out directly to me. Together, we will make a difference. Thanks for voicing your concerns. Jerome Bonhomme, CTO.

Explore other reviews about American Specialty Health

5.0
Jul 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good work life balance, the company always promotes from within, leadership cares about their teams

Cons

It would be nice to have earlier hours for people in CST and EST

avatar
American Specialty Health Response
1w
Thank you for your ongoing service to ASH. We’re pleased that you enjoy the balance that the remote-first work environment at ASH offers. Supporting employee growth is a priority for us, and we’re proud to see an average of 16% of our employees promoted last year, compared to the national average of 8%. We also acknowledge employee contributions through annual merit increases for eligible employees and a performance recognition program. We appreciate your feedback on offering flexible work hours and invite you to share additional details with your leadership team.
2.0
Jun 19, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work From Home and Make Up Time

Cons

Favoritism, unproductive environment. The department I worked in had a QA who belittled people in the position they just got hired from. I mean said some really hateful things. One of the worst mistakes I made was wanting to learn more and applying for a position. The role paid $15 per hour and I lost every single merit increase I’d ever earned. I liked learning this new role but put myself into debt financially at home for it and now I’m no longer here because somewhere else offered me better money for the same job. There needs to be more improvement on the micromanaging, the culture, the PAY (I don’t care what the company’s research says, the job postings by similar companies say something different). This could be an awesome place to work but the pay and some of the people need to be reviewed. It was like a mean girl club where I was and it’s unproductive and not inclusive to people who are new making a few mistakes and still learning. A good portion of the supervisors are checked out and have no idea how to help you. They just show up because they get paid to be there for maybe 4-5 hours per day. This place needs to come together and needs to actually read the bad reviews and believe them and just focus on improving. Things can get better, the first step is acknowledgement that it’s not perfect.

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American Specialty Health Response
4w
We’re glad to hear you valued the flexibility of working for a remote-first company. At the same time, we’re sorry to hear you didn’t enjoy your experience at ASH. We value a respectful, inclusive environment and welcome opportunities to learn from employee feedback. Please send us an email to hr@ashn.com with more details so we can share your feedback with our department leaders. As a national specialty health organization serving more than 62 million members, our quality assurance requirements are in place to ensure safety, accuracy, and quality member experiences. To stay competitive in the job market, we review market data and are committed to rewarding and promoting our employees. We appreciate you taking the time to share your feedback and wish you the best in your future endeavors.
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