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American Specialty Health

Engaged Employer

American Specialty Health reviews

lacks support, transparency, and growth opportunities - Customer Service Representative American Specialty Health Employee Review

1.0
May 6, 2025
Customer service representative
Recommend
CEO approval
Business Outlook

Pros

work from home (if you can even count this bc you’re monitored every second made to feel like a prisoner in your own home & @ work) that’s all the pros i can list.. says a lot

Cons

Supervisors and managers are frequently unavailable due to constant meetings, making it hard to get real-time support When reaching out for help, you’re often referred to someone else rather than getting direct answers Very limited to no career growth; leadership may promise meetings about advancement, but they rarely happen or lead anywhere Feedback and check-ins from supervisors typically only happen when something goes wrong (e.g., signing a PIP or reviewing a QA-flagged call), not to support your development Communication from leadership feels reactive instead of proactive

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American Specialty Health Response
1y
Thank you for your service to ASH. As a national company servicing more than 62 million eligible members, the success of ASH Companies is due to the hard work of the employees across the organization, especially those in the call center, striving to meet standards to ensure safety, accuracy, and a quality member experience.  Regarding compensation, ASH reviews salary surveys to ensure we stay competitive in the market. In addition to pay, merit increases, and additional bonus opportunities for selected positions are available based on meeting Key Job Accountabilities (KJA) after important milestones. We appreciate your feedback as our management continuously strives to be approachable and support employee growth and success. ASH saw an average of 16 percent of our employees promoted last year, compared to the national average of 8 percent, as part of our efforts to recognize and reward our employees. If you would like to provide additional feedback with examples so we can discuss with management, please email us at hr@ashn.com. We wish you the best in your future endeavors.

Explore other reviews about American Specialty Health

5.0
Jul 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good work life balance, the company always promotes from within, leadership cares about their teams

Cons

It would be nice to have earlier hours for people in CST and EST

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American Specialty Health Response
6d
Thank you for your ongoing service to ASH. We’re pleased that you enjoy the balance that the remote-first work environment at ASH offers. Supporting employee growth is a priority for us, and we’re proud to see an average of 16% of our employees promoted last year, compared to the national average of 8%. We also acknowledge employee contributions through annual merit increases for eligible employees and a performance recognition program. We appreciate your feedback on offering flexible work hours and invite you to share additional details with your leadership team.
2.0
Jun 19, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work From Home and Make Up Time

Cons

Favoritism, unproductive environment. The department I worked in had a QA who belittled people in the position they just got hired from. I mean said some really hateful things. One of the worst mistakes I made was wanting to learn more and applying for a position. The role paid $15 per hour and I lost every single merit increase I’d ever earned. I liked learning this new role but put myself into debt financially at home for it and now I’m no longer here because somewhere else offered me better money for the same job. There needs to be more improvement on the micromanaging, the culture, the PAY (I don’t care what the company’s research says, the job postings by similar companies say something different). This could be an awesome place to work but the pay and some of the people need to be reviewed. It was like a mean girl club where I was and it’s unproductive and not inclusive to people who are new making a few mistakes and still learning. A good portion of the supervisors are checked out and have no idea how to help you. They just show up because they get paid to be there for maybe 4-5 hours per day. This place needs to come together and needs to actually read the bad reviews and believe them and just focus on improving. Things can get better, the first step is acknowledgement that it’s not perfect.

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American Specialty Health Response
4w
We’re glad to hear you valued the flexibility of working for a remote-first company. At the same time, we’re sorry to hear you didn’t enjoy your experience at ASH. We value a respectful, inclusive environment and welcome opportunities to learn from employee feedback. Please send us an email to hr@ashn.com with more details so we can share your feedback with our department leaders. As a national specialty health organization serving more than 62 million members, our quality assurance requirements are in place to ensure safety, accuracy, and quality member experiences. To stay competitive in the job market, we review market data and are committed to rewarding and promoting our employees. We appreciate you taking the time to share your feedback and wish you the best in your future endeavors.
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