employer cover photo
employer logo
employer logo

American Specialty Health

Engaged Employer

Don’t take the job - CSS-1 American Specialty Health Employee Review

1.0
Aug 6, 2025
Recommend
CEO approval
Business Outlook

Pros

None, this company is a horrible place to work.

Cons

everything about this place is bad. The pay is horrible the calls are nonstop and you have PROVIDERS yelling at you. The training for the job is three months but you leave training completely lost. Their system is so screwed up that you can’t find anything on it. You have providers calling to check claim status on at least five patients and they expect you to keep the call under 7 minutes. You’re expected to document your call in a minute and 30 seconds with a two minutes hold time. You can always call the assist line for help but when you do the person either yells at you are breaths hard cause you’re calling for assistance. It’s a horrible company and honestly after working there I still don’t full understand the purpose of the company. The trainer I had is a complete know it all she was also a bit flaky. Don’t accept the job from this company.

avatar
American Specialty Health Response
11mo
We’re sorry to hear that your role with us did not meet your expectations. ASH customer service representatives go through an extensive training program designed to teach key information, applications, processes, and customer service skills. Our goal is to train employees in how to use ASH resources to find the answers they need to support our members and providers. Regarding compensation, we stay competitive in the job market by analyzing salary trends, offering a call center bonus program, and providing annual merit increases. ASH also welcomes employee feedback and maintains a workgroup that reviews all suggestions for process improvement. Thank you for your service to ASH and we wish you the best in your future endeavors.

Explore other reviews about American Specialty Health

5.0
Jul 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good work life balance, the company always promotes from within, leadership cares about their teams

Cons

It would be nice to have earlier hours for people in CST and EST

avatar
American Specialty Health Response
6d
Thank you for your ongoing service to ASH. We’re pleased that you enjoy the balance that the remote-first work environment at ASH offers. Supporting employee growth is a priority for us, and we’re proud to see an average of 16% of our employees promoted last year, compared to the national average of 8%. We also acknowledge employee contributions through annual merit increases for eligible employees and a performance recognition program. We appreciate your feedback on offering flexible work hours and invite you to share additional details with your leadership team.
2.0
Jun 19, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work From Home and Make Up Time

Cons

Favoritism, unproductive environment. The department I worked in had a QA who belittled people in the position they just got hired from. I mean said some really hateful things. One of the worst mistakes I made was wanting to learn more and applying for a position. The role paid $15 per hour and I lost every single merit increase I’d ever earned. I liked learning this new role but put myself into debt financially at home for it and now I’m no longer here because somewhere else offered me better money for the same job. There needs to be more improvement on the micromanaging, the culture, the PAY (I don’t care what the company’s research says, the job postings by similar companies say something different). This could be an awesome place to work but the pay and some of the people need to be reviewed. It was like a mean girl club where I was and it’s unproductive and not inclusive to people who are new making a few mistakes and still learning. A good portion of the supervisors are checked out and have no idea how to help you. They just show up because they get paid to be there for maybe 4-5 hours per day. This place needs to come together and needs to actually read the bad reviews and believe them and just focus on improving. Things can get better, the first step is acknowledgement that it’s not perfect.

avatar
American Specialty Health Response
3w
We’re glad to hear you valued the flexibility of working for a remote-first company. At the same time, we’re sorry to hear you didn’t enjoy your experience at ASH. We value a respectful, inclusive environment and welcome opportunities to learn from employee feedback. Please send us an email to hr@ashn.com with more details so we can share your feedback with our department leaders. As a national specialty health organization serving more than 62 million members, our quality assurance requirements are in place to ensure safety, accuracy, and quality member experiences. To stay competitive in the job market, we review market data and are committed to rewarding and promoting our employees. We appreciate you taking the time to share your feedback and wish you the best in your future endeavors.
See reviews by: Helpful|Rating|Date|All