Pros
pantry staff serving everything you ask at your desk.
Cons
The shared service office is another example of how some individuals can practice dictatorship even in this era of flat hierarchy in IT. If you do not work according to the so called leadership which by the way comprises of two individuals in this centre ,they will not leave a single chance to jeopardize your carrier. If you manage to escape them , then your onsite counter parts might add to your misery during work. These so called technical managers are there since ages and are ignorant about how things work nowadays. Some of them are unaware of requirement gathering and might want you to develop code on ad-hoc basis /unclear requirements .These people would want you to slog hours there despite your finished work. My only suggestion would be not to join this shared service center as these guys first lure by saying we work on the latest tech stack like Java, Mulesoft , spring , hibernate and what not but the reality is far more different. These managers are often busy pleasing their onsite counter parts by different means so that center keeps on getting funding for their operations and hardly care for the employees well being and aspirations. To add on there is no wfh/flexi timings /cabs be it female or male employee/ career growth. You will get single digit annual increments saying telecom sector is not doing good after all year work. Opting as a full time employee under such a leadership is a big NO .In case you plan to join as a contractor, try not getting selected in the client interview and intentionally get rejected to save yourself.