A fine job with a poorly run company - Field Service Representative American Water Employee Review

3.0
Oct 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Almost all necessary equipment provided Wonderful collection of coworkers Unionized Labor Force

Cons

Management was unprofessional Often supplies necessary for work, such as water meters, were unavailable The union was quick to take dues but only acted in the interest of a select few so don't put yourself in a position where you need the union to back you because they'll wait 3 months and withdraw a grievance, claiming they have no evidence of violations without actually performing any fact finding. Company doesn't employ a diverse workforce proportional to the population it serves. Management actively partakes in favoritism Management does not always provide the workers with information needed for certification

Explore other reviews about American Water

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Everything is really good. I value how much they care about safety. They practice what they preach.

Cons

You have to wait a year in your current position before applying to move up.

3.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits. Affordable health insurance

Cons

Stagnant growth. They only focus on leadership development or licensed trades. Growth is based on friendships. Skills and experience don’t mean much.

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