Why bother surveying your employees? - Anonymous employee American Water Employee Review

1.0
Sep 20, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good people (not talking about senior leadership) and benefits. AW doesn't have anything else positive going for it right now. Sad, because it once was a great company to be a part of.

Cons

After Corporate and IT sent surveys to its organizations requesting employee feedback, they took the opposite approach of what was asked by their employees. From a Corp perspective, employees didn't want the constant change. Instead, senior leaders decided to have two complete reorganizations in 24 months. From an IT perspective, the feedback was about the ridiculous review and goals process employees are subjected to. This has just gotten worse year over year and leadership communicated to employees that they just don't understand the process. Note: we understand the process perfectly. We don't agree with it.

Explore other reviews about American Water

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Everything is really good. I value how much they care about safety. They practice what they preach.

Cons

You have to wait a year in your current position before applying to move up.

3.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits. Affordable health insurance

Cons

Stagnant growth. They only focus on leadership development or licensed trades. Growth is based on friendships. Skills and experience don’t mean much.

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