Great stepping stone but lacks managment who care about how a utitlity company should run. - Anonymous employee American Water Employee Review

2.0
Mar 4, 2012
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good place to work. Love the employees, well lets just say I stay away from 1/3 of them. Benifits could be better but atleast I got them. Good stepping stone place to work to move on to better jobs at other companies. Employee recognition is good if a customer recognizes your work. Overtime is good also.

Cons

Management has an open mouth closed ears policy towards employees. Management as well as in office employees are very secretive and dont communicate to the in the field employees. Your not supplied with the neccessary tools for the job. Management is ran on favoritism. Management has no respect for their customers when it comes to notifying them about rate increases or new policies. Their notified after it's already in place.

Explore other reviews about American Water

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Everything is really good. I value how much they care about safety. They practice what they preach.

Cons

You have to wait a year in your current position before applying to move up.

3.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits. Affordable health insurance

Cons

Stagnant growth. They only focus on leadership development or licensed trades. Growth is based on friendships. Skills and experience don’t mean much.

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