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      American Water

      Engaged Employer

      American Water reviews

      Good benefits. Bad culture - Anonymous employee American Water Employee Review

      3.0
      Mar 10, 2018
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent healthcare benefits and generous tuition reimbursement. Overtime available.

      Cons

      Very poor morale and culture at the call center. Too many changes and processes that are simply not effective. New IVR for customers is horrible. No bonuses and raises are minimal.

      Explore other reviews about American Water

      5.0
      Jun 26, 2026
      Water operator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Everything is really good. I value how much they care about safety. They practice what they preach.

      Cons

      You have to wait a year in your current position before applying to move up.

      3.0
      Jul 1, 2026
      Business analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits. Affordable health insurance

      Cons

      Stagnant growth. They only focus on leadership development or licensed trades. Growth is based on friendships. Skills and experience don’t mean much.

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