Good place to work, but ... - Anonymous employee American Water Employee Review

4.0
Oct 15, 2012
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The salaries and benefits are comparable, if not slightly superior, to other utility companies that are privately owned. There is a culture that encourages and gives access to further education in the field. The higher-ups in the organization are reachable and encourage feedback even at the lowest levels.

Cons

Many programs are instituted before proper beta testing is completed and the effects on the lower workforce is taken into account. While there is talk about adopting best practices within the company, there is often more homogenization of processes without seeing if a new procedure truly can benefit the company more. When there is a structural reorganization that requires sizable layoffs, often too many jobs are cut and the remaining employees are expected to pick up the slack until the company rightsizes again.

Explore other reviews about American Water

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Everything is really good. I value how much they care about safety. They practice what they preach.

Cons

You have to wait a year in your current position before applying to move up.

3.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits. Affordable health insurance

Cons

Stagnant growth. They only focus on leadership development or licensed trades. Growth is based on friendships. Skills and experience don’t mean much.

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