Walk the Walk - Customer Service American Water Employee Review

3.0
Aug 1, 2019
Recommend
CEO approval
Business Outlook

Pros

Great People with passion for their jobs and what we do for our customers. Work life balance. Everyone’s role is important and has an impact on a important human need...Clean, Safe, Reliable Water and Waste Water regardless of your job title. Tech is improving, slowly.

Cons

Not all leadership walks the walk as they preach. Transparency and inclusion to the office employees when benefit negotiations take place. Technology tools to improve efficiency in work for all. Were told during IT transition that apps and technology would be rolled out quickly but still have delays causing inefficient work conditions. Improve OnBoarding Process. New Hire Orientation

Explore other reviews about American Water

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Everything is really good. I value how much they care about safety. They practice what they preach.

Cons

You have to wait a year in your current position before applying to move up.

3.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits. Affordable health insurance

Cons

Stagnant growth. They only focus on leadership development or licensed trades. Growth is based on friendships. Skills and experience don’t mean much.

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