Q: What are the top reviewed jobs at American Water?

Customer Service Representative (20) , Operations (10) , Operations Specialist (9) , Operator (9) , Plant Operator (8) , Manager (7) , Supervisor (7) , Utility Worker (7) , Analyst (6) , Director (6) , Engineer (6) , Project Manager (6) , Customer Service Representative (CSR) (5) , Technologist (5) , Accounts Payable Specialist (4)

Question 1

Does American Water pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, American Water employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Water. This rating has decreased by 2% over the last 12 months.

Question 2

How satisfied are employees working at American Water?

Accepted Answer

64% of American Water employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated American Water 3.5 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

Question 3

What are the top reviewed jobs at American Water?

Accepted Answer

Customer Service Representative (20), Operations (10), Operations Specialist (9), Operator (9), Plant Operator (8), Manager (7), Supervisor (7), Utility Worker (7), Analyst (6), Director (6), Engineer (6), Project Manager (6), Customer Service Representative (CSR) (5), Technologist (5), Accounts Payable Specialist (4)

Question 4

What are the pros of working at American Water according to real employee reviews?

Accepted Answer

"Benefits are great and affordable." ((in 122 reviews)); "good pay and free money." ((in 54 reviews)); "The people I work with are great and the work we do is rewarding." ((in 36 reviews)); "salary seem competitive" ((in 20 reviews)); "Great View and Work Life Balance" ((in 19 reviews))

Question 5

What are the cons of working at American Water according to real employee reviews?

Accepted Answer

"Poor management and the mandatory overtime." ((in 43 reviews)); "Most low level managers have no idea how to manage people." ((in 17 reviews)); "I’m disgusted HR has not done anything but assist Rhada with making the culture toxic." ((in 17 reviews)); "It's hard to believe anything upper management says because it always seems so fake and forced." ((in 14 reviews)); "The best example of amatour leadership is the IT department (T&I)" ((in 14 reviews))

Question 6

What are employees saying about American Water layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Water layoffs and their outlook for job security at American Water in 2026.

Question 7

What are the top reviewed American Water locations?

Accepted Answer

Camden, Cherry Hill, Voorhees, Alton, Saint Louis, Pensacola, Belleville, Mount Laurel, Pittsburgh, Indianapolis, Mechanicsburg, Sacramento, Naperville, Philadelphia, Scranton, Lexington-Fayette, Greenwood, Hershey, Woodcrest, Newark, Champaign, Chicago, Peoria, Merrick, New York, Charleston, Monterey, Davenport, Norristown, Bridgewater

American Water

When Big Fish swallows little fish and wants to throw up the little fish - Customer Care Agent American Water Employee Review

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