Great money, terrible policy and system implementation - Customer Service Representative III - PA American Water Employee Review

2.0
Mar 6, 2014
Recommend
CEO approval
Business Outlook

Pros

Great money for entry level positions in the area, generally pleasant co-workers, nice building and better equipment than most of the call centers with which I have been employed, union available, metrics attainable for employees with drive to succeed.

Cons

Inconsistent management, policy applied in an inappropriately discretionary manner, overwhelming amounts mandatory overtime with no regard to family obligations outside of normally scheduled shift, employees treated as replaceable.

Explore other reviews about American Water

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Everything is really good. I value how much they care about safety. They practice what they preach.

Cons

You have to wait a year in your current position before applying to move up.

3.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits. Affordable health insurance

Cons

Stagnant growth. They only focus on leadership development or licensed trades. Growth is based on friendships. Skills and experience don’t mean much.

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