Great company but very mismanaged! - Customer Service Team Lead American Water Employee Review

Users say... "Benefits are great and affordable." "good pay and free money." "The people I work with are great and the work we do is rewarding." "Good salary and benefit options." "Good Work environment in the main office" 

Users say... "Poor management and the mandatory overtime." "No work life balance and very unorganized" "Most low level managers have no idea how to manage people." "It's hard to believe anything upper management says because it always seems so fake and forced." "Director level promotions and job changes including layoffs and terminations happen often."