Pros
Competitive salaries, most employees are sincere (excluding management).
Cons
Where to start.. Abysmal training for new employees. Not a good place to start a career unless you want to be in the utility business until death. Work is done extremely inefficiently with suggestions thrown under the rug. Unrealistic work expectations. Was working all hours of the day and night and had impossible tasks with impossible deadlines. Management always shifting. In the brief time that i have worked at American Water I have had 4 different managers. None of the managers know how to manage employees, nor do they have the necessary knowledge to run the business. Many people are leaving as renewed promises to invigorate employees are failing. No motivation to work hard.