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      American Water

      Engaged Employer

      American Water reviews

      My experience at American Water was very stressful, due to unattainable goals company placed on employees. - Customer Service Representative American Water Employee Review

      3.0
      Oct 15, 2014
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Insurance and benefits, pay, and ease to advance in the company.

      Cons

      Being able to get everything done that is required in time limit they place on you, and still have it be a one call resolution like they want.

      Explore other reviews about American Water

      5.0
      Jun 26, 2026
      Water operator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Everything is really good. I value how much they care about safety. They practice what they preach.

      Cons

      You have to wait a year in your current position before applying to move up.

      3.0
      Jul 1, 2026
      Business analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits. Affordable health insurance

      Cons

      Stagnant growth. They only focus on leadership development or licensed trades. Growth is based on friendships. Skills and experience don’t mean much.

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