If I could find another job close to the same pay, I'll take it. - Call Center Representative American Water Employee Review

2.0
Mar 5, 2015
Recommend
CEO approval
Business Outlook

Pros

Half decent pay and health insurance. Over time usually available, if you want it or not. Usually mandated. If Pensacola was paid as good as Alton, it would a great place to work with all the cons.

Cons

Most of the management have never managed people. There are non management people working here for years and either don't know what they are doing or short cuts everything. As long as you show up, management doesn't care. If are a "buddy", you can do what you want. If you get on the bad side of your boss, you better make sure you do your job and don't offer them an excuse. Due to the union, it's hard to get fired but they will make you not want to come to work. Upper management will tell you they care while they are in town and forget about the issues when they leave. All they care care about are the numbers.

Explore other reviews about American Water

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Everything is really good. I value how much they care about safety. They practice what they preach.

Cons

You have to wait a year in your current position before applying to move up.

3.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits. Affordable health insurance

Cons

Stagnant growth. They only focus on leadership development or licensed trades. Growth is based on friendships. Skills and experience don’t mean much.

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