Fix the Culture and Leadership Issues - Anonymous employee American Water Employee Review

2.0
Jun 20, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits and wonderful co-workers.

Cons

Used to be an employee-friendly environment - this is no longer. Culture is severely lacking due to poor leadership and multiple realignments. Did a culture study last year and no actionable plan to address issues has been compiled. Employees are frustrated by performance management system, lack of career development, and clear lack of leadership skills from the managers. This has and will continue to produce excessive turnover.

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5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Everything is really good. I value how much they care about safety. They practice what they preach.

Cons

You have to wait a year in your current position before applying to move up.

3.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits. Affordable health insurance

Cons

Stagnant growth. They only focus on leadership development or licensed trades. Growth is based on friendships. Skills and experience don’t mean much.

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