Once a great company to work for - Anonymous employee American Water Employee Review

Executive and middle management is increasingly unaware or uninterested in the employees who make the business possible, preferring to shift their focus toward leadership and profit. They are constantly changing the organizational structure to fit flavor-of-the-month business models and are oblivious to the instability and dissatisfaction this causes with what was once a workforce with an average tenure of 17 years. That average has declined rapidly over the last few years which illustrates the trajectory of this company quite clearly.