Bad Leadership - Anonymous employee American Water Employee Review

2.0
Jan 9, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Many great hardworking employees at local offices bring success to the company. Great customer service by local employees and field employees. Local employees work hard to make the office environment friendly. Local managers and supervisors are hardworking and want a safe and healthy environment.

Cons

High expectations from leadership but leaders miscommunicate often or don't provide communication. No effort from leadership to make employees happy. Long wait times for customers in the customer service center regularly make customers unhappy. The company currently going through layoffs and laid off many great employees.

Explore other reviews about American Water

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Everything is really good. I value how much they care about safety. They practice what they preach.

Cons

You have to wait a year in your current position before applying to move up.

3.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits. Affordable health insurance

Cons

Stagnant growth. They only focus on leadership development or licensed trades. Growth is based on friendships. Skills and experience don’t mean much.

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