No longer the Company that everyone wants to work at - Operations American Water Employee Review

2.0
Feb 9, 2024
Recommend
CEO approval
Business Outlook

Pros

The health benefits were good and the retirement benefits were good if you were hired prior to 2003.

Cons

The amount of management personnel that were on conference calls all day, Monday through Friday was ridiculous. Having to schedule a call with your own boss in order to resolve an issue just plain nonsense. Company is very reactive and not proactive. Important issues are put on that backburner until they become major issues needing immediate attention. So concerned about DEI that qualified personnel are overlooked in order to check a box while everyone supporting that new hire position has to pick-up the slack.

Explore other reviews about American Water

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Everything is really good. I value how much they care about safety. They practice what they preach.

Cons

You have to wait a year in your current position before applying to move up.

3.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits. Affordable health insurance

Cons

Stagnant growth. They only focus on leadership development or licensed trades. Growth is based on friendships. Skills and experience don’t mean much.

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