Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      American Water

      Engaged Employer

      American Water reviews

      Poor customer service - Field Service Representative American Water Employee Review

      3.0
      Nov 16, 2015
      Field service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      As a utility company there is very little fear of being laid-off or hours reduced

      Cons

      Frustrating to work for company that preaches customer service but too worried about $$$ to follow through

      Explore other reviews about American Water

      5.0
      Jun 26, 2026
      Water operator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Everything is really good. I value how much they care about safety. They practice what they preach.

      Cons

      You have to wait a year in your current position before applying to move up.

      3.0
      Jul 1, 2026
      Business analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits. Affordable health insurance

      Cons

      Stagnant growth. They only focus on leadership development or licensed trades. Growth is based on friendships. Skills and experience don’t mean much.

      See reviews by: Helpful|Rating|Date|All
      Related searches: American Water jobs | American Water salaries | American Water benefits | American Water interviews
      American Water reviewsAmerican Water Field Service Representative reviewsAmerican Water review