Pros
When a client program ends they help you get in another program if you want to keep working there. Available work for mobility challenges. Fast hire time if a program is starting. Remote work offered during covid. Perfect for routine call center schedule. Perfect for individuals that do not need benefits. Perform customer service for only one company at a time. Some customer service roles are remote. Some employees will welcome new employees.
Cons
Programs can end suddenly and so your job can change to whatever is open. 12 months work required before benefit eligible. Inconsistent training. Training is best with the company with the program performs part of the training. Technology service poor and impacts employee performance.