Pros
Stable, they have nice chairs and the job never changes at all. Everyday it's the same thing Generous PTO, free pop
Cons
I got offered the job by email and HR misspelled my name and there were about four misspellings inside the entire offer letter. HR manager retired after hiring us. Group customer connections has horrid management. Ancient systems in use Automated system is horrible and needs reworking Ideas suggested go unnoticed or unused System uses dos prompt and networking speeds in the morning are so slow I have to get to work 10 min early to power up my computer and open about 10 applications just so I don't get marked late Pay is insanely low for the average of 75+ calls you take daily Metrics are insanely rigid Training while initially it's pretty well rounded you kinda get thrown to the wolves once you get onto the floor and do your job daily, I had a mentor who quit days after and never was assigned a new one I had to look up everything on an ancient, horribly designed manual housed inside of Lotus Notes which has 0 search functionality. Claims auditors absolutely destroy you over one small minute problem or something that has no effect on anyone ever. I was told by a department that they didn't have time to do an overpayment and had to figure out how to do it. (Hint it's not my job it was hers) It seems like everyone is running around with no idea what to do all the time. We are insanely reactive never proactive and lord if that service level comes anywhere near 90% be prepared for all of your meetings and time off of the phone to be gone and never given back. Breaks are only 10 minutes long this is the first company I've worked for that didn't give two 15 min breaks.
