Great Benefits, A Lot of Work - Property Adjuster Amica Insurance Employee Review

4.0
Apr 11, 2021
Recommend
CEO approval
Business Outlook

Pros

Every benefit you can imagine and some you've never heard of (health, dental, vision, legal, disability, life, 401K contribution and matching, tuition reimbursement, adoption reimbursement, etc.), funded relocation programs and training. They are very committed to helping their employees advance and move around within the company, though you may have to relocate for each transfer/promotion. Everyone I've worked with has been very nice and all of my supervisors have been enthusiastically helpful. Adjusters get a company car and the company will pay for your internet since this position mostly works from home and performs inspections. Amica is very committed to providing a positive customer experience, which means you are encouraged to pay as many claims as possible. This makes for a lot of happy customers and not as many angry people to deal with. It's very satisfying to be able to help and pay people all day. Once you're fully trained, you get a lot of independence on making coverage decisions, payments, etc. which makes the work more satisfying and more efficient. You don't really have "coworkers" in this position, and instead mostly interact with customers, vendors, and you supervisor, but everyone you meet at the company is very nice. During the FLP training program, you will definitely make friends because Amica hires for personality, so you're likely to get along with most of your class. I would recommend this job to any friend that needs a secure job with great benefits and is willing to relocate.

Cons

As an adjuster, the workload is quite overwhelming and requires a lot of changing gears throughout the day, as you may work in up to 20 different files per day. Also, when you take sick days or vacation, they will stop giving you NEW claims, but no one is going to pick up on the claims you already have. The result is every time you are sick or on vacation, you will come back to a mountain of backlog work, angry customers that want calls back, and will be behind and over worked for quite a while. Also the technology you use will be quite buggy (to varying degrees) and sometimes there are things the technology can't do that you really feel it should (uploading photos, for example.) This job requires that you be able to carry a ladder of either 25 or 75 pounds (there are 2 types) and climb on a roof, though they won't tell you this until the 4th week of training. This is an ADA issue and I don't know why they said there were no physical requirements during the interview when there most definitely were. This was a shock to everyone in my class when it was announced. Most transfers/promotions (especially into internal positions or out of claims/sales) require moving since the company is quite small, and many positions are only available in Rhode Island.

avatar
Amica Insurance Response
5y
Thank you for your review and recommendation! We appreciate you taking the time to share the great feedback about our benefits, the Future Leaders Program and Amica’s company culture. We are in the process of onboarding a group of property adjusters and we’re continuing to interview and hire in locations where our needs are. Regarding your concerns about the job description and hiring process, please know that Amica fully complies with the ADA and asks all employees to help us in our efforts. If you feel you have a disability requiring accommodation, please advise your manager or the HR department. Alternatively, you can send us an email at employeefeedback@amica.com if there’s something we can do to assist you. Thank you.

Explore other reviews about Amica Insurance

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Amica has great benefits, flexible work schedules (if you have a doctors apt or have to bring someone else), volunteering in the community, many employee engagement activities.

Cons

Insufficient pay compared to other companies in same position.

1
2.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong business ethics and corporate social responsibility, robust employee training program and benefits package, success sharing bonus, hybrid work schedule, employee engagement activities, nice office environment

Cons

Heavy workload = more work for less pay, dependency on OT to complete tasks = poor work/life balance, unreasonable expectations from upper management, high burnout risk/high stress, micromanagement, schedule inflexibility, removal of manager sales incentives that was previously available

See reviews by: Helpful|Rating|Date|All