Best Company I've ever worked for - FNOL Representative Amica Insurance Employee Review

5.0
Aug 19, 2022
Recommend
CEO approval
Business Outlook

Pros

We're actively encouraged to say "yes"(by every level of management from your Team Lead all the way up to the CEO) to the customer wherever we can possibly justify it within the limits of the policies we sell.

Cons

With that being said, this is insurance and a call center. Days can get tedious and downright aggravating if you don't have a real talent for customer service and de-escalation.

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Amica Insurance Response
3y
Thank you for your five-star review, and for taking the time to share these thoughts about Amica. We appreciate your feedback!

Explore other reviews about Amica Insurance

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Amica has great benefits, flexible work schedules (if you have a doctors apt or have to bring someone else), volunteering in the community, many employee engagement activities.

Cons

Insufficient pay compared to other companies in same position.

1
2.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong business ethics and corporate social responsibility, robust employee training program and benefits package, success sharing bonus, hybrid work schedule, employee engagement activities, nice office environment

Cons

Heavy workload = more work for less pay, dependency on OT to complete tasks = poor work/life balance, unreasonable expectations from upper management, high burnout risk/high stress, micromanagement, schedule inflexibility, removal of manager sales incentives that was previously available

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