Great Ethics, Work-Life Balance and Benefits - Corporate Underwriter Amica Insurance Employee Review

5.0
Jan 30, 2024
Recommend
CEO approval
Business Outlook

Pros

The ethics at Amica were all about integrity, empathy and great personalized customer service. It shows in the vast collection of JD Power Awards received yearly. More than that, it made working there "conflict free" from a corporate values standpoint. The pay benefits and hours were exactly what I needed over 28 years to support my family of 6.

Cons

There is limited room for moving upwards, as a steady growth pattern for the company and employee retention is high.

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Amica Insurance Response
2y
Thanks so much for the five-star review and recommendation! You included a lot of great feedback, and we truly appreciate hearing from you about the positive experience you had at Amica. Though you are no longer working at the company, please know that you are welcome to provide additional comments directly by emailing us at employeefeedback@amica.com. Thank you again!

Explore other reviews about Amica Insurance

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent training and onboarding, supportive colleagues, and plenty of opportunities to develop professionally. Ample support for continuous learning and the chance to take on more responsibility over time. The benefits are competitive. There is room for growth and advancement over time.

Cons

I haven’t come across any downsides.

3.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

Cons

They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

1
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Amica Insurance Response
1mo
Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.
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