Patient Care Advocate - Patient Care Advocate Amplifon Employee Review

4.0
Nov 26, 2017
Recommend
CEO approval
Business Outlook

Pros

Flexible scheduling for call center between 7am & 7pm - will work around school/family schedule to best of ability. Metrics used as a skeleton guide rather than micromanagement. Work independently with the support of a team. Leadership are earnest, diligent, supportive.

Cons

Extremely inconvenient location. No transit access-not even suburban transit access. No transportation benefit. Currently struggling to maintain enough staff for coverage AND improvement. Although pay structure for call center will be improving in fairness so that the team has equal opportunity for commissions, etc, there's still some lack of a foundational investment in the call center employees and leadership.

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Amplifon Response
8y
Thank you for taking the time to leave such rich feedback. We are very proud of the work our Patient Care Advocates do and connecting with customers directly to help them on their hearing health journey. The lack of public transportation to our building is something we are working to address in 2018 with a possible relocation. And- while we are proud of the benefit package and flexibility we can offer our PCA’s, we really do want people to stay with Amplifon so we will seek ways to address the pay structure and incentive programs in 2018.

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5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Dynamic company in accelerated growth trajectory. Multiple opportunities to make a difference in an entrepreneurial environment, learn, make a difference, generate value and grow.

Cons

Dynamic may mean intense and multitasking at times.

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Amplifon Response
6d
Thank you for your feedback. We’re pleased to hear you’re experiencing the entrepreneurial spirit and growth opportunities within the organization. As we continue to expand, we remain focused on enabling our teams to make an impact, grow, and contribute to our shared success.
5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Proactivity is rewarded. Career development is expanding. Lots of great, compassionate people here and there is a authentic sense of community. No company is perfect but I have seen a growth in employee listening, innovation and career opportunities since I joined 2.5 years ago. Strong company mission of "empowering people to rediscover the emotions of sound"

Cons

As any retail business, sales is the dominant priority here. It takes considerable effort to keep PEOPLE at the forefront. Some managers and leaders do this better than others.

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Amplifon Response
1mo
Thank you for your feedback. We’re glad to hear you’ve seen positive progress in areas like development, innovation, and community, and we remain committed to building on this momentum.
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