Pros
Excellent support team on the phone
Cons
You're going to need them because the software is unreliable, counterintuitive and restrictive, and you won't get any training in its use. Oh, and that's a fair description of management too. Swerving wildly from one crisis to the next, going through four CEOs in three years, Amplifon Worldwide can't understand that competing against the NHS is never going to give them the returns they want, so they try to change tack so often that each new initiative has no time to take root. Interdepartmental communication is non-existent, making a mockery of every attempt at joined-up practice, from product launches to special offers, both of which can be decided at a day's notice. For example: to encourage sales of a certain type of product, staff bonuses were tied to it - before anyone had checked what volume the supplier could provide. Half the company's staff denied the chance to win bonuses for a whole year by managerial incompetence, and being chased by their uncomprehending line managers the whole time! Knowledgeable, competent staff are being forced out and replaced with people on lower wages. Management are always externally recruited and there is a strong caste system - nobody in the ranks would ever be considered for promotion. And they pay below the Real Living Wage for work I'm currently getting 22k for, so there's that.
