Dec 14, 2018
Anonymous employee
Amplifon Response
7yWOW... that is a bad feedback all around. As your CEO, I take this negative feedback to heart; especially, as you also 'disapprove of the CEO' which indicates that even the roadmap we have put in place to adress many (in fact: ALL) of of your critique, is not recognized (by you). I am sorry to see that we lost you - as 'a former employee' - most likely, given our "unrealistic expectations, lack of support and unclarity in our internal processes". The truth is, I cannot fully disagree with you. We do, indeed, still lack some critical tools and processes, to be the 'oiled machine' we aspire to be. We are a fast growing company and we - indeed - need to make sure we grow our infrastructure (structure) and ecosysten (systems) at the same speed, to allow everyone can do their jobs effectively. That said, we are continuing to hire and we are spending - literally - millions (!) in our 2-year IT roadmap, to ensure we get the required capeabilities in place and we get liberated by the burden of excessive manual (vs automated) work, at times. So, I guess, what I am saying: I do not disagree with your cons (except for the 'unrealistic budget', as budgets are ALWAYS a stretch and we reward very well for achievement and / or overdelivery) but I am a little disappointed you are not recognizing the extraordinary effort and resources we are putting into strengthening our tools and processes; which, by the nature of the beast, takes some time... but, the timings are clear: by 2020, we have moved to a new ERP (Oracle), a new & integrated BI platform (PowerBI) etc. In closing, it is true: for the next 1-2 years, people thrive at AMPLIFON, who can deal with ambiguity and big change as we continue to grow fast and build the fundamentals of moving from a mid-sized to a big company. As our new HR Director said, after having been with us for a few weeks: "We are big in numbers & in terms of ambition, whilst still being a startup at heart and in our infrasructure."