Rewarding but demanding - Onboard Services Train Attendant Service Attendant Amtrak Employee Review

4.0
Nov 21, 2022
Recommend
CEO approval
Business Outlook

Pros

-Wonderful insurance for single and family plans. -Great pay, including entry level. -Unionized

Cons

-Micromanagement -Extra board (new hires), you are on call, requires you to have your bag packed. -Trains can be very late, you are expected to work until you arrive at your final destination.

Explore other reviews about Amtrak

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent culture at Amtrak was very good

Cons

none at this time, best experience ever.

1.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great friends and Travel with plenty to see

Cons

The culture is horrible it’s a very demeaning please. They will fire you for anything. Harassment amongst employees and by management to their employees Is extremely high. I have a MBA degree and I still can not move above the customer service level. I’m a union member and you have to pay union dues to work a non management position. The union Reps work for Amtrak to so there is a conflict of interest. The union is TCU in which they defend the company 100x harder than they do their members. TCU is not organized very well. The pay is fairly well but after union dues in medical and taxes are withdrawn your net income makes it look like you are making at least 15 to 17 an hr. As far as Work culture at Amtrak it is fueled by many rumors and those rumors are more affluent then your resume .

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