Great team and working environment - Customer Success Manager Anaplan Employee Review

Good benefits Strong leadership Good clients

Lack of AI strategy and direction

One thing I genuinely appreciated was that the C-suite seemed invested in keeping everyone in the loop. The monthly town halls felt like more than just a formality and gave you a real sense of where the company was headed. When you had a good stretch, people noticed. The company feels like it has real momentum and on a macro level.

Leadership was inconsistent in my experience and seemed to depend heavily on which manager you ended up with. It often felt like luck of the draw. I personally found the planning process to be more reactive than strategic, with urgency only kicking in once results were already suffering rather than getting ahead of it. The workplace culture also had a gossip element that I found draining over time. My biggest frustration was around performance recognition. I observed situations where reported numbers didn't seem to reflect reality, yet the consequences appeared minimal at best. I would have liked to see more transparency and accountability around how top performers were identified and rewarded, because in my experience the current approach didn't always feel equitable to those who were playing by the rules.