Nice people but the job is not enjoyable - Customer Service Representative Ancestry Employee Review

3.0
Dec 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Paid company shutdown at Christmas

Cons

Non stop calls from angry americans about payments non stop from 2pm to 11pm. Your performance is then judged based on how these customers score you on a survey

Explore other reviews about Ancestry

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, supportive team, smooth onboarding process, strong career stability, and meaningful work. My interview experience was very positive, and the recruiting and onboarding teams were helpful, responsive, and professional throughout the process.

Cons

There is always a learning curve when joining a new company, especially while understanding internal systems and processes, but the team has been very supportive.

3.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

It’s a great product and people are customer obsessed.

Cons

Misogyny is baked in to the culture.

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