Terrible HR Experience - Customer Service Associate Ancestry Employee Review

2.0
Feb 12, 2018
Recommend
CEO approval
Business Outlook

Pros

Breaks and a 30 minute lunch Good employee benefits (Free movie tickets, ballet, ski, etc) Matching 401k to 6% Weekly reviews with a manager

Cons

I registered a disability when I was first hired there and spoke to HR within a week of my start date. That was the last time I felt they were willing to work with me. The next two months were difficult due to unforeseen circumstances and ended with a termination of my employment for medical reasons. (They claimed hardship) Before that, they nit-picked every email and doctor's note and submitted each part to their legal team, who ultimately decided the accommodations. HR had no power. This also made responses take forever. I was constantly left waiting. HR also made no effort to speak to my supervisors. They were in the dark the whole time and in the end I had to break my legals rights and explain aspects of my condition just so they knew what was going on.

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5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, supportive team, smooth onboarding process, strong career stability, and meaningful work. My interview experience was very positive, and the recruiting and onboarding teams were helpful, responsive, and professional throughout the process.

Cons

There is always a learning curve when joining a new company, especially while understanding internal systems and processes, but the team has been very supportive.

3.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

It’s a great product and people are customer obsessed.

Cons

Misogyny is baked in to the culture.

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