It is a job for the extremely patient and temper controlled. - Genealogy Program Specialist Ancestry Employee Review

2.0
Apr 4, 2018
Recommend
CEO approval
Business Outlook

Pros

The work team leaders were knowledgeable in helping providing answers when you got stuck on a call. I loved the work at home environment and the opportunity to build my family tree on the company dime.

Cons

The customers were extremely rude and obnoxious. I worked call centers before but ancestry takes the cake. The low key racism you have to deal with and let slide with customers and the 9.00$/ hour pay was not worth my sanity.

Explore other reviews about Ancestry

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, supportive team, smooth onboarding process, strong career stability, and meaningful work. My interview experience was very positive, and the recruiting and onboarding teams were helpful, responsive, and professional throughout the process.

Cons

There is always a learning curve when joining a new company, especially while understanding internal systems and processes, but the team has been very supportive.

3.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

It’s a great product and people are customer obsessed.

Cons

Misogyny is baked in to the culture.

See reviews by: Helpful|Rating|Date|All