Pros
Ancestry offers their customers great products, and employees can get them at a discounted price - that's the only positive about working at Ancestry.
Cons
The culture was once outstanding. Now the company is inundated with far too many leaders that are all there to get the company public again to make some quick cash. The result is that few are passionate about the product and the family history product now suffers. The company's only saving grace is selling DNA kits and the demand will eventually end. If you're looking for a job take a pass on Member Services in Orem. It's unlikely the center will still exist in 6 months anyway. Management at Member Services is stale, inexperienced stuck in the 90's and only focuses on answering calls. There's next to no opportunity for development or promotion.