Not Bad, But Not Amazing - Customer Solutions Associate Ancestry Employee Review

4.0
Mar 19, 2021
Recommend
CEO approval
Business Outlook

Pros

Lots of employee engagement activities, great perks and some swag.

Cons

Customer service, phones, and some inconsistent or sparse internal communication. Less than perfect in your current role? Won't be considered for other positions.

Explore other reviews about Ancestry

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, supportive team, smooth onboarding process, strong career stability, and meaningful work. My interview experience was very positive, and the recruiting and onboarding teams were helpful, responsive, and professional throughout the process.

Cons

There is always a learning curve when joining a new company, especially while understanding internal systems and processes, but the team has been very supportive.

3.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

It’s a great product and people are customer obsessed.

Cons

Misogyny is baked in to the culture.

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