Ok starter job - Customer Services Agent Ancestry Employee Review

3.0
Nov 6, 2021
Recommend
CEO approval
Business Outlook

Pros

Good onboarding and training. Nice in office benefits and events. Colleagues generally very nice.

Cons

Low salary if you work in the Dublin office but as a starting job it can be good if you don't mind house sharing until you have enough time on your CV to search for a job with higher pay. High pressure on performance, get your numbers up quick and work on quality later. (All companies say they have quality in focus, do not believe them. This is 16 years in the business talking)

Explore other reviews about Ancestry

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, supportive team, smooth onboarding process, strong career stability, and meaningful work. My interview experience was very positive, and the recruiting and onboarding teams were helpful, responsive, and professional throughout the process.

Cons

There is always a learning curve when joining a new company, especially while understanding internal systems and processes, but the team has been very supportive.

3.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

It’s a great product and people are customer obsessed.

Cons

Misogyny is baked in to the culture.

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