3.0
Jun 21, 2022
Former employee, more than 1 year
Dublin, Dublin
Recommend
CEO approval
Business Outlook
Pros
The role could be interesting at times, helping members research family trees/DNA. In general most other staff members were very friendly - they hired well.
Cons
The role became very pressurised over the course of two years, pushing speed of calls/email replies, pushing sales, up selling etc. The focus originally was around customer service. Potential progression in the company was based on how fast you replied to emails as opposed to how many member issues you actually solved.