Not Employee Friendly - Customer Service Representative (CSR) Ancestry Employee Review

3.0
Mar 25, 2023
Recommend
CEO approval
Business Outlook

Pros

Able to work from home, not rushed or on a time to deal with clients

Cons

Does not care about the employee concerns, proper training and making changes available to employees in a timely manner if at all.

Explore other reviews about Ancestry

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, supportive team, smooth onboarding process, strong career stability, and meaningful work. My interview experience was very positive, and the recruiting and onboarding teams were helpful, responsive, and professional throughout the process.

Cons

There is always a learning curve when joining a new company, especially while understanding internal systems and processes, but the team has been very supportive.

3.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

It’s a great product and people are customer obsessed.

Cons

Misogyny is baked in to the culture.

See reviews by: Helpful|Rating|Date|All