Pros
There is potential to make a lot of money, but chances that means you are not being honest with your clientele. This job requires zero responsibility, if you can smile and dial for 8 hours a day you’re the person they want around.
Cons
There is no integrity on the sales force. The percentage of top performing reps to under performing reps is so far apart that the only explanation is cheating. Sales reps continually steal accounts from their co-workers, but the company doesn’t care because they get their money either way. Contractors who only speak Spanish are particularly screwed over because there is no Q&A department to specifically monitor those calls. The commission plan changed regularly and a majority of people are not making anything but their hourly. They tell contractors who don’t have social security numbers they cannot be a member because they are unable to do a proper background check, when in reality they only want to be able to send you to collections if you don’t pay your bill. The term, “dipping your pen in company ink” may as well be the company slogan. The amount of employee relationships is absolutely unreal and completely unprofessional. I’d guess nearly every training class (which is about every month) loses people in the first week because they realize it’s a joke. Most people stick around because they know how to work the system or couldn’t get a job anywhere else. If the customer is not successful they teach the rep to put it back on the contractor and continue to take their money. “Customer Care” reps are paid massive commissions for getting people to raise spend targets not realizing what is going to happen when they do it, yet the person who signs them up receives no residual for the amount of money the customer spends.
