Never Again. - Business Customer Service Representative Angi Employee Review

1.0
Aug 24, 2020
Recommend
CEO approval
Business Outlook

Pros

Benefits, discounts, salary, uncapped commission. Personal and professional growth, lifelong friendships with coworkers, some understanding managers.

Cons

My manager was the least understanding and thoughtful manager I have had in my professional life. HomeAdvisor “prides themselves in caring for their employees,” which is complete BS. I went to the Senior Manager about my direct manager many times, only because he was one of the only ones that actually cared. My experience with HA was highly disappointing because it is such a good company to work for (in terms of options to move around, benefits, commission). The way HomeAdvisor gets their money is corrupt, but it pays their employees bills. I truly feel terrible for any contractor that uses HomeAdvisor to advertise their small business, as well as any representative that has to take their calls every day.

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Angi Response
5y
We appreciate you taking the time to write this review and share your experience with us. Employees are crucial to our success and we therefore strive to treat our employees with respect by listening to their concerns. We are sorry to hear that this has not been your experience. The issues you raise are concerning and inconsistent with our core values and what I see each day in the office. Our people and culture are our greatest assets and we are committed to developing a world class team. If you are willing, I would like to take the opportunity to talk to you about this. Please contact the HR team directly to discuss at HRGolden@HomeAdvisor.com.

Explore other reviews about Angi

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, great leadership--open & honest about business updates, remote work

Cons

None that I can think of, I have loved working here thus far!

2.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

It’s work from home. Two 15 minute breaks and an hour lunch.

Cons

They are a very dishonest company. The hype up the job but in reality what you’ll be doing is spending all day calling random numbers in which about 95% of those people either won’t answer the phone or if they do, you will be hung up on within like two seconds. Not to mention the Angie reputation is so bad. It’s actually notoriously bad that even if you are able to get someone on the phone for more than a couple of minutes they’ll still end up hanging up just because of how bad Angie is. In my opinion Angie is a dishonest company selling a dishonest service because most of the leads they sell are fake and most of the leads they give their employees to call are also fake and if you don’t make these outrageous sales numbers you’re fired it’s a reason why the employee benefits don’t kick in until three months in because they know 95% of the people they hire won’t still be working there in three months because they will not hit the sales quotas. The only good thing about this job is its work from home really. And the hot leads they say they have 95% are fake or just someone who looked at a spam email. It’s actually comical how deceptive this company is.

1
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Angi Response
5d
Thank you for sharing your experience with us and taking the time to leave a review. We appreciate your feedback regarding our work-from-home flexibility, but we are concerned to hear your perspective on our lead quality, training expectations, and onboarding process. High-volume sales can be challenging, and we want our team members to feel equipped to succeed. We take your feedback regarding lead viability and quota structure seriously, as our goal is to provide transparent and viable opportunities for our sales team. We also continuously review our training support to ensure we are setting new hires up for long-term success. Thank you again for your candid input. If you are open to discussing your day-to-day challenges further so we can better support you, please reach out to your manager or HRBP.
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