Pros
Good company culture-although not nearly as good as two or three years ago. Good place to learn sales. Good work life balance. It's 40 hours a week, never more or less. Great benefits including 20 paid days off right from the jump. Young, attractive workforce. Good pay for work in a call center--IF you hit your sales numbers. Mostly warm leads, as you are only taking inbound calls. On site fitness center with a personal trainer. It's sort of downtown, but not really.
Cons
It used to be a lot of fun but now the managers are really hard driving and it's like any other call center job. Insurance sales industry-like turnover. No control over schedule whatsoever, even if you are a top performer with tenure. The time off is great but expect to be denied your PTO request by the clueless scheduler. If you have young children and need child care look elsewhere because your schedule changes day to day and week to week. In member sales it seems like there are 5 or 6 people who are truly professional and strive to do well, the rest of the team seems more interested in collecting their base salary and skating by on the performance metrics each month. One of the most frustrating things for sales reps is that virtually every call counts as a sales opportunity and will count against your close rate if you don't sell it. Wrong number dials, people who thought they were contacting a local business, people who have needs which AL doesn't cover--they all count against you. Management is incompetent at most levels. Too much turmoil is what caused me to leave. In August the company laid off 100 employees. In September, a story "leaked" that they were shopping the company. In October, they announced they were hiring 500 new employees. What is going on there!?!? I truly believe that not one individual in the entire organization knows where Angie's List is going to be in two years, let alone five. Listen to one of Bill and Angie's earnings calls with investors-- they're clueless. It truly is hard to believe that this company is run by two Harvard MBA's.
