I grew to care about my supervisor and teammates, but nothing about the job itself was enjoyable. I had to make 200+ dials a day and was expected to achieve 3 hours of talk time daily despite contractors either (a.) hanging up or (b.) not picking up in the first place because they already have the phone number blocked after being called upwards of 4 times in one day. Yes, one day. It was unacceptable to have "dial gaps" longer than 30 seconds, and don't even think about being away from your desk for longer than a few minutes to go the restroom or god forbid get some water. The surveillance culture is strong as we were required to sit in zoom all day long and be babysat by management and were shamed if we turned our mics or cameras off.
Then there were the broken promises. The commission structure randomly changed with little notice and my pay for real got cut in half. No one can live off $15 an hour, especially not when you're gonna need to pay for therapy after and during this job. This job is worth it to only probably 1% of top earners who are getting inbound phone call leads (as opposed to the ice cold leads the rest of us get) and other types of leads that are simply better. The leads are not fairly distributed no matter what they tell you. They give the leads to closers aka people okay with lying and scamming working class people. By the end of my tenure, I was fully okay with not getting good leads as I couldn't stomach scamming people any longer. The sales tactics are aggressive and predatory and will really start to mess with your head and affect your mental health.
The retention of employees and contractors alike at this company are terrible for a reason. I'm embarrassed to have worked here and am grateful I got out when I did. I had never been so depressed in my life working here. Nothing is worth your sanity, not even $850 biweekly paychecks for 90 hours of work. There is also no job security. Like, none. Just take your time, talent, and energy elsewhere- anywhere else.
p.s. don't believe a lot of these positive reviews as they incentive and harass you to write one while working for them to desperately try to counterbalance all the terrible ones
p.s.s. notice the gaslighting by higher ups at this company responding to these reviews, it's truly disgusting and predatory, but what else would I expect.
