Culture was great and then Covid hit and company lost their way - Customer Success Manager Angi Employee Review

3.0
Nov 14, 2022
Recommend
CEO approval
Business Outlook

Pros

-Company really did a good job over the years to create a team culture and the place was full of great people. -Over time they promoted from within and people that had no external experience were put in roles that were too big for them - Management training was very strong over the years and then tailed off last few years - There were serious times that you would do anything to make the company successful because so many people cared. It help build a very large company.

Cons

- Below average pay (base pay flat with little to no chance of raises) - Poor comp plans and no real transparency as to the impact to the company - Payroll and reporting inconsistent leading in improper commissions and distrust in justifications. - The company seems to be really struggling keeping talent in the positions that get you paid and the proper information to do your job effectively.

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Angi Response
3y
Thanks for your honest feedback. Angi has experienced a lot of organizational change over the past few years and we've weathered the storm with grace and integrity. We know our people are a huge asset which is why we offer competitive benefits and compensation plans to reward strong performance. Hybrid and remote work presents a challenge for a lot of Angi teammates - we know that working from a home office has a different energy and vibe than working in a bustling central office. Team leads do their best to maintain a strong sense of community despite working remotely throughout the country. We hope you felt empowered to make suggestions about the culture and the compensation plans while you were employed at Angi. Our HR team, in particular, is always open to feedback. Best of luck in your next venture!

Explore other reviews about Angi

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, great leadership--open & honest about business updates, remote work

Cons

None that I can think of, I have loved working here thus far!

2.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

It’s work from home. Two 15 minute breaks and an hour lunch.

Cons

They are a very dishonest company. The hype up the job but in reality what you’ll be doing is spending all day calling random numbers in which about 95% of those people either won’t answer the phone or if they do, you will be hung up on within like two seconds. Not to mention the Angie reputation is so bad. It’s actually notoriously bad that even if you are able to get someone on the phone for more than a couple of minutes they’ll still end up hanging up just because of how bad Angie is. In my opinion Angie is a dishonest company selling a dishonest service because most of the leads they sell are fake and most of the leads they give their employees to call are also fake and if you don’t make these outrageous sales numbers you’re fired it’s a reason why the employee benefits don’t kick in until three months in because they know 95% of the people they hire won’t still be working there in three months because they will not hit the sales quotas. The only good thing about this job is its work from home really. And the hot leads they say they have 95% are fake or just someone who looked at a spam email. It’s actually comical how deceptive this company is.

1
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Angi Response
1w
Thank you for sharing your experience with us and taking the time to leave a review. We appreciate your feedback regarding our work-from-home flexibility, but we are concerned to hear your perspective on our lead quality, training expectations, and onboarding process. High-volume sales can be challenging, and we want our team members to feel equipped to succeed. We take your feedback regarding lead viability and quota structure seriously, as our goal is to provide transparent and viable opportunities for our sales team. We also continuously review our training support to ensure we are setting new hires up for long-term success. Thank you again for your candid input. If you are open to discussing your day-to-day challenges further so we can better support you, please reach out to your manager or HRBP.
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