Jobs are being sent overseas to save the company money at the expense of customer experience. Many of the homeowners I spoke with after we became Angi were very dissatisfied speaking with representatives who were difficult to understand, and who seemed to be just reading from a script. They were also asked to pay hundreds, if not thousands of dollars upfront before anyone even looked at their projects. In September 2022, Angi announced via email a 65% increase revenue per call as a new minimum requirement for the Project Advisor team, or they would be terminated effective October the second. When someone fails to meet a required performance standard, and they are terminated, the company does not have to give unemployment benefits and the employee is stuck with the stigma of being terminated rather than laid-off. Many on the PA team were loyal employees for over a decade. Prepandemic, the Project Advisor team included about 100 people. In September 2022, there were only 35 and several were on the chopping block as their numbers did not meet the new minimums.