Good pay and benefits, but high micromanagement - IT Service Desk Analyst Anonymous Employee Review

2.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits. 401k match is very good.

Cons

Micro Managment. Call volume is high. There is no autonomy. They watch you like you are children. The only thing that matters is numbers. When you complain about equipment that does not work or other departments that do not take ownership, management does not listen. Get use to filling out Gallup polls every couple of months

Explore other reviews about Anonymous

5.0
May 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Management Culture Good Compensation and Benefits

Cons

They are growing quickly and need more infrastructure support

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great interview and onboarding process. Great team morale Great leadership in my area- look to promote from within and willing to cross train lower levels

Cons

None to speak of. New to the company and understanding that different units and managers may have different experiences.

See reviews by: Helpful|Rating|Date|All