Pros
I walked into Answering Service Care as a teenager with more questions than answers. I found far more than a job, I found a family that believed in me before I fully believed in myself. Over the years, they didn’t just teach me how to answer calls, they taught me how to listen, how to lead, and how to serve.
I’ve had the privilege to learn every corner of the business from front line Customer Service to operations, quality, training, and account support and eventually stepping into sales leadership and software development. That kind of growth isn’t an accident here. It’s the result of leaders who take time to coach, who open doors, and who remind you that mistakes are part of learning. I’ve been encouraged, stretched, challenged, and celebrated sometimes all in the same week.
One of the first things you learn when you walk into the door here is the deeply rooted beliefs in a family culture. It's truly what makes this place special, as cliche as it may be it is truly one big family, we all know each other and we're all here to support each other. Here for good days and here for the bad days.
Cons
This job is very fast paced and although the customer service engagements are fulfilling you're sitting for 7+ hours a day. I recommend finding ways to keep active and mobile in between your shift.